Returns & Exchanges
BENU Gyógyszertár Webshop offers a 14-day right of withdrawal for all non-medicinal products, ensuring you can shop with confidence and ease. Please note that for hygiene and health protection reasons, opened pharmaceutical products or medical devices cannot be returned.
Notification of Intent
Submit your withdrawal request via our online form or email within 14 days of receiving your order to initiate the return process.
Package Preparation
Place the unused items in their original packaging, ensuring all protective seals are intact and the products are securely cushioned for transport.
Shipping and Delivery
Send the package back to our central warehouse address using a tracked courier service; please retain your shipping receipt until the return is processed.
Refund Processing
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing